Our parts staff has more than 50 years of combined experience with the company. This experience, reference material, and computer information will provide you with assistance while ordering parts. When highly technical questions or electrical assistance is needed, the parts department can channel your request directly to the service department for additional assistance.

       Our number-one goal is to keep your machines running efficiently and profitability. Contact the F. L. Smithe Parts Department so we can assist you with your parts orders.

How do I contact the Parts Department?

Our office is open Monday through Friday, 8 am to 4:45 pm ET. Orders can be placed via fax 24 hours per day.

You may place your order by contacting the Parts Department by:

FAX: 814-696-3676

This fax number is dedicated to the parts department for orders, quotations, and inquiries. Upon request, we will fax back prices and availability.

TELEPHONE: 814-695-4838

This is a direct telephone line to the Parts Department.

MAIL

F. L. Smithe Machine Co., Inc.
P. O. Box 36
Duncansville, PA 16635

How do I place an order or request a quotation?

Please include the following information with your purchase order:

• Your Name
  
• Your street address
  
• Your city, state, country
  
• The name of a contact person
  
• Your direct phone number
  
• Your direct fax number
  
• Your Purchase Order Number .
  
• The Serial number and machine model number of your machine.
  
• The part number of the item being ordered.
  
• The quantity you require.
  
• Preferred method of shipment.

If you are unsure of the correct part number, please supply complete information regarding your machine and we will work with you to identify the part.

If you are calling the parts department for assistance, please have your parts manual and newsletters available too.

IMPORTANT: To insure accuracy, FAX parts orders. F. L. Smithe cannot be responsible for parts ordered by phone.

What shipping options are available?

DOMESTIC

UPS*
Next Day Early AM
Next Day Air
Blue AM Delivery (2nd business day, am)
Blue Label (2nd business day)
Three day Select
Ground delivery
Hundred weight shipments

*UPS is the only prepaid option. UPS charges will be added to your invoice. All other services are freight collect.

FEDERAL EXPRESS

Hold at Federal Express terminal for pick-up
Priority One
Second Day Service
PDQ same day delivery to your local airport

OTHER DELIVERY SERVICES
Packages delivered quickly by US Air
EMERY AIR
ROBERTS EXPRESS

MOST MAJOR TRUCKING COMPANIES:
Yellow Freight
Roadway
Overnite Trucking

INTERNATIONAL SERVICES